As businesses across the state begin to reopen, we have made the decision to continue practicing curbside medicine for the foreseeable future. The health and well being of our patients is our number one priority but so is the health and safety of our staff and our clients. It would be nearly impossible to properly socially distance ourselves if we were to open our lobby and exam rooms at this time.
Please note that due to increased call times our phone lines are being tied up more than normal. If you call during our regular business hours and get sent to voicemail, please hang up and try again- avoid leaving a voice message if possible. If you have a need that is not urgent, you may also email our front desk at email@example.com and our client service specialists will get you taken care of as soon as they are able during the day.
To try to help cut down the amount of time you spend on hold, we’re sending out a form that we ask all appointments fill out. This form asks for your most recent contact information along with basic information about your pet. There is also a section to fill out about any medical concerns you may have. Please be as detailed as possible, especially if you have concerns for the veterinarian! Even if we have updated your record recently, please still fill out this section. With so much communication happening over the phone, texts and emails, we’re double checking everything! These forms are emailed out the night before the appointment, otherwise you’re welcome to download one here: COVID-19 Contact Info and Appointment Form. You’re welcome to fill them out and bring them with you to your appointment or email them back to us.
What is curbside veterinary medicine?
We are still scheduling appointments, surgeries, boarding and bathing like normal but are asking clients not to enter the clinic at this time. When you arrive for your drop off or appointment time, please remain in your vehicle and call us from the parking lot- our staff members will collect the information from you that we need and will then collect your pet from your vehicle. All exams will take place in the treatment area and our veterinarians will call you to discuss their findings. All invoicing will take place over the phone.
Refills and Product Pick-Up
We are still refilling medications, preventatives and prescription diets; however, shipping delays and temporary backorders may affect our stock- please call before coming to the clinic so we can ensure that we have what you need available for pickup. Again, please remain in your vehicle and call us so that we can invoice you out over the phone and we will bring your items to you. Please note that we are still requiring 24 hours notice for all refills.
In addition to these changes, we will continue to enforce other safety measures such as limiting the number of staff members on site at a specific time, requiring staff to wear masks and asking staff to remain home if they are feeling unwell in any way. We will continue to be closed to the public on Sundays.
Thank you so much for your patience and understanding during these unprecedented times. Our partnership with you and the health of your furbabies is invaluable to us.
Voted the “Favorite Veterinarian” in Clear Lake on Nextdoor 2017-2019
At TLC Animal Hospital, our teamis devoted to you and your pet’s health. We measure our success by the satisfaction of our clients & patients and believe in the importance of the human- animal-veterinary bond. Our highly trained team is motivated to deliver compassionate, informative and complete pet health care for cats and dogs. Since opening our doors in 1996, TLC Animal Hospital has built a reputation for providing personalized service & top-of-the-line care for your pet (or pets!) in the Houston and Clear Lake area.
Services include comprehensive wellness exams, senior wellness care, spay, neuter, vaccines, surgery, laser therapy, dental exams and cleaning, boarding, microchips and dog training. We carry a wide range of diets and treats, heartworm and flea prevention and dental care products.
In addition to providing high quality medical care, our staff has also taken an oath to become a Fear Free Certified Clinic. This means that we will work hard to ensure that every time you visit the clinic with your pet the experience is as stress free as possible for both of you.
Here at TLC Animal Hospital we are sincere, open & honest. We don’t believe in hiding behind closed doors & we want you to know that your pets are in good hands. Not only do we perform examinations in the rooms with you, but you are welcome to take a tour of the clinic & boarding facility at any time. All you have to do is ask!
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T. L. C. Animal Hospital Services
The doctors and staff at TLC Animal Hospital realize that every pet that comes to our clinic is unique and is treated as such.